A restocking fee of up to 20% of the returned product's value may apply. You, the buyer, are are fully responsible for paying all charges necessary to return the item to us. All returns are subject to the following conditions: Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will reply to your email with your relevant return information. We will not accept any returned items if we have not had an email from you requesting a return, so you must request a return first, before sending anything back. To request a return, you must first send an email to with your Order number as the email subject and Reason for Return in the email body/message. You’ll also need the receipt or proof of purchase. You may return your item(s) for an exchange/refund, so long as it is in the same condition that you received it, unopened, with tags and in its original packaging.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. So in the unlikely event you wish to raise a return, please contact us and we shall discuss options and how we will proceed with the return request. We do understand though that the unforeseen happens. We hope we can provide as much information and guidance as possible about each item so that you will love whatever you buy. You will have the option then to amend or cancel your order at no cost. In the event that the actual shipping costs for a large item should be exceed those quoted in your order, we will call you to discuss before we dispatch. Note re Larger cockpits and remote locations: We do our very best to ensure accurate shipping rates, however for larger cockpits and heavier items, rarely our shipping pricing may not be correct. However if you outside Australia and there is something you'd like to purchase please do message us at we will be happy to see what we can do. International Orders: Apologies at the moment we don't ship internationally as standard. You may cancel your order at any time prior to shipping. We will contact you to arrange a refund or alternate product if an item you have ordered is out-of-stock or unavailable for immediate shipment. There may be times when the product you have ordered turns out to be out-of-stock with us or our suppliers. Note: Player1 Sim Gear will only ship to confirmed addresses, we cannot ship to PO Boxes sorry. We recommend all deliveries are sent to a business address to avoid any re-delivery charges. Please make sure someone will be available to receive your order, otherwise, your package may be diverted to your local post office or to your local shipping depot. If you should receive a product that has been damaged while in transit please contact us immediately. Please advise your phone number at checkout so we can get in touch with you if there is any problem. Please allow 2-8 business days for delivery. Orders may be shipped in part or in full, and different courier companies may be used for different parts of your order. To maximize efficiency, Player1 Sim Gear ships all products in their original packaging straight from our warehouses or directly from our suppliers and manufacturers. If we encounter any delays we will let you know via email. Of course, it may not always be possible to process your order on the same day, so please allow 1-2 business days for processing. We want you to get your new gear as fast as possible, so we always aim to ship on the same day we receive your order, using the fastest and most reliable couriers in Australia.
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